Privacy Policy
M7 Wellness Services – Policies & Client Guidelines
At M7 Wellness Services, we are dedicated to providing a respectful, professional, and healing environment for all. To ensure a smooth and beneficial experience, we kindly request your attention to the following policies:
Cancellation & No-Show Policy
Your time—and ours—is important. If you are unable to make your appointment:
- Please provide at least 24 hours’ notice to cancel or reschedule.
- No-shows or cancellations made within 24 hours of the scheduled appointment will be charged the full session fee.
- Emergencies are understandable, and we will do our best to accommodate when possible.
Lateness Policy
To respect everyone’s time and keep sessions running on schedule:
- Please arrive at your scheduled appointment time.
- Clients who arrive late will still receive the remaining time of their session, but the full session fee applies.
Booking & Payment Policy
● New clients must have a valid card on file to reserve an appointment.
● Payment is due at the time of service.
● Package deals must be paid in full upfront.
● We accept cash, Zelle, debit/credit cards, HSA, and FSA cards– For Medical Massage Services- have to get a prescription from your physician and do auto claim yourself to your insurance, will provide the receipts & documents.
Refund Policy
● Services already rendered are non-refundable.
● Gift certificates are non-refundable.
● Unused packages are refundable and can be rescheduled accordingly.
● Products purchased from M7 Wellness are non-refundable once opened or used.
Minor Client Policy
● Clients under 18 years old must be accompanied by a parent or legal guardian during their first session.
● The guardian must complete a Minor Intake Form and Liability Release, and remain present during the initial appointment.
● For minors 16 and older, future appointments may be attended independently with parental consent.
● Minors may not be left unattended during an adult’s appointment.
● Please *contact us in advance to ensure we’re the right fit for your child’s needs.
Professional Conduct & Right to Refuse Service
M7 Wellness Services offers massage therapy, manual therapy, and wellness services strictly for therapeutic, relaxation, recovery, and wellness purposes only.
● Inappropriate behavior, jokes, gestures, or requests of a sexual or illicit nature will result in immediate session termination and future service refusal.
● The full service fee will be charged regardless of session duration.
● Serious conduct issues may be reported to local authorities and other wellness providers as a safety precaution.
● We reserve the right to refuse service to anyone under the influence of drugs or alcohol.
● Clients may end a session at any time due to discomfort or emergency; however, the full fee still applies.
Client Feedback & Suggestions
We value your voice. If you have any feedback or ideas for improvement, we would love to hear from you. Your input helps us enhance our services for everyone.
Referral Bonus Program
Love your experience? Share it with your friends!
● For every friend you refer to M7 Wellness who books a session with Sham S, both you and your friend will receive $20 off your next appointment, applicable for 60,90 ,120 minutes session only!
● This offer is exclusive to sessions booked with Sham S and not applicable to other practitioners.
Arriving Early
We request you to wait in your vehicle/Car and message , clients will be take on the scheduled time only, park the vehicle in front of the house.
First Session
● Do not come after heavey meals, come with light food and give a gap of 2-3 hours after your meals/Food.
● Do not bring your valuable,expensive jewerlys,watches, gadgets,etc ,your are responsible for all your items.
Allergies
Inform us earlier if you have any allergy reactions to oils, lotion, treatments modalities, techniques, we can avoid those allergen to you and give the best session for you with safety, as our clients safety is our priority.
Bringing own oils & treatment Tools
We can use your preferred /favorite oils, lotions you bring and use it and same with any treatment tools to relieve aches, pain and soreness, prices will be same as mentioned in our website.
Reviews
Eastern & Western Wellness Coaching
Health & Wellness coaching will be provided to all clients taken packages of 7 session only.
Add on services
Free Consultation Timing
Free consultations are available from 7:00 AM to 7:45 AM only.
Credit Card Payment Policy
For payments made via credit card through Square, a standard service fee will be applied to each transaction.
Thank you for being part of the M7 Wellness community.
We are honored to support your Wellness journey in healing, balance, and whole-person wellness.